Customer Success Manager (Singapore)

What we’re looking for:

As a rapidly-growing software business, we’re looking for a creative and enthusiastic Customer Success Manager to delight our clients, drive licence expansions and secure renewals that will directly contribute to revenue growth.

At Avvoka, expect an inclusive environment where each team member is encouraged to ask questions, contribute creatively, and work smarter, not harder. 

What you’d be doing:

  • Learning our product back to front
  • Helping us implement Avvoka at world-class law firms, banks and corporates 
  • Carrying out customer success research – identifying what is and isn’t working and designing new strategies based on research
  • Solving client challenges, directly liaising with them to navigate their specific needs during a trial, pilot or rollout
  • Liaising with senior management and developer teams to co-manage any bespoke development items

What we’d like our ideal candidate to have:

  • A love of technology and how technology is disrupting incumbent business models
  • Excellent communication and presentation skills
  • Detail-oriented
  • Enthusiasm and a growth mindset
  • Preferably the right to work in Singapore (though we’re open to top talent from anywhere, provided you’ve got a laptop and internet connection!)
  • Bonus: Experience working with software or with programming. 
  • Bonus Bonus: Some legal background or experience working with contracts.

Application Deadline:

  • Rolling

How to apply:

Please apply using the form below. It is mandatory to provide both a CV and a covering letter. In the covering letter field, you must include a short paragraph setting out your motivations for applying to Avvoka and why you think that you would be a good fit for the company. 

Notes:

  • Please ensure that you disclose any relevant mitigating circumstances with your application so that this can be taken into consideration in the context of your application
  • Please do still apply even if you don’t satisfy each and every requirement. You might have something great to offer which we haven’t considered!

Apply for this position

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